Bridging The gap between business needs and technology solutions
Do These Sound Familiar?
Current Reality
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You know of inefficiencies in your processes
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You know the solutions you need, but have to wait for IT to deliver
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You wait too long for those solutions
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Some items never get prioritized (the IT request black hole)
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Explaining the nuances of your business process is slow and results in misunderstanding of key points
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To maintain efficient processes, you have significant "work arounds" outside of supporting systems
Imagine Instead
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You have direct control over what needs gets prioritized
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You have staff with the tools and training to solve these problems
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These staff members are already in your business unit and know the pain and solutions that are needed
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Most solutions are delivered in just 2-4 weeks
A Paradigm Shift
We can show you how to divide your list of requests into those your staff can solve themselves and those that require IT's expertise.
This approach, called "Citizen Development," is when employees (citizens) are trained to create their own solutions.
Why Citizen Development
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Your team is more tech savvy then ever before
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An industry shift enables business users to solve many of their own needs
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Give your problem solvers better tools, they can solve bigger problems!
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Innovation thrives when ideas can be quickly tried, refined and implemented
Benefits of Citizen Development
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Citizen Developers can reduce development time between 50% and 90%
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Over 40% of organizations report a skills gap when it comes to app development
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Gaps between your process and supporting technology result in an average of 20% productivity loss
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Embracing Citizen Development can improve a company’s innovation score by 33%
The Secret to Success
Citizen Development programs come with a variety of risks that too often cause a program to fail or not achieve its maximum benefit.
DT Group will help you navigate these risks and accelerate adoption. We can get your Citizen Development program up and running in as little as five weeks.
Common Risks
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Lack of governance
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Unclear expectations
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Citizen Developers quickly hit problems beyond their skills
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Security
How to Mitigate
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A strong "Center of Excellence" (COE) provides needed governance and accelerators to jumpstart your Citizen Development journey.
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Citizen Development can help with ROI, innovation, employee satisfaction, and more. Make sure you are clear on your organization's goal.
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All new developers begin with limited skills. Ongoing training and mentorship dramatically increases the types of problems they can solve.
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All new roles have a learning curve. With Citizen Developers, this can lead to security risks. Citizen Developers benefit from oversight through a Center of Excellence and training on security practices while building solutions.
Learn More About our Approach
Citizen Development Myth Busting
Myth
Citizen Development is an attempt to replace IT
Reality
Technology solutions are not one-size-fits-all. Large complex problems still need IT, but many needs can be solved within your department.
Myth
Only very simple problems can be solved
Reality
With training and mentorship, Citizen Developers can solve 40-70% of departmental needs.
Myth
There are security concerns
Reality
Only true if not actively managed. DT Group works with OWASP to identify the top risks associated with these tools and have mitigations in place throughout the design of the Center of Excellence and Citizen Development training to mitigate.
Myth
This approach isn’t new
Reality
It's true this approach is not new, but what is new is the maturity of these tools that allow the average business user to build highly complicated apps quickly.
Myth
These tools are reliant upon outsourced vendors
Reality
Citizen Development is literally about bringing development in-house!
Myth
Citizen Developers are task oriented, not big picture
Reality
The Center of Excellence needs to provide oversight to make sure the big picture is retained.
Myth
Citizen Developers are just a developer
Reality
Yes they are! And since the US has a 500k shortage in IT professionals, isn’t that a good thing?
Myth
This approach is Shadow IT
Reality
Citizen Development only works if it has the support of IT. A Citizen Development team helps bring the solution building out of the shadows.